shipping
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processing
Orders are processed within 1–2 business days. You’ll receive a confirmation once your order is dispatched.
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delivery
Delivery timelines vary by location:
- Metro cities: 2–4 business days
- Other locations: 4–7 business days
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shipping fee
Shipping is calculated at checkout.
Free shipping may be available on select orders. -
tracking
Once shipped, a tracking link will be shared via email.
returns
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eligibility
Returns are accepted within 7 days of delivery.
Items must be:
- unused
- in original condition
- with original packaging
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non-returnable
For hygiene reasons, used products cannot be returned.
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process
To initiate a return, contact us at help@thesalura.com with your order details. We’ll guide you through the next steps.
refunds & exchange
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refund eligibility
Once the returned item is received and inspected, your refund will be processed within 5–7 business days.
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method
Refunds will be issued to the original payment method.
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exchanges
Exchanges are available for size-related issues, subject to availability.
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damaged or incorrect items
If you receive a damaged or incorrect item, please reach out within 48 hours of delivery. We’ll resolve it as quickly as possible.
For any questions, feel free to reach out. We’re here to help.